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Technical Support

You Can Count On Us

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Committed to Your Security

Supporting Your Success

We know how critical MailSecur is to your interdiction strategy and, most importantly, to keeping your staff and inmates safe. Our support services are designed with one objective in mind – to ensure your systems are fully operational when it counts, from mail screening to preventing contraband.  

Whether you are a county, state, or federal facility, our support services are designed to keep your MailSecur systems running at peak performance and quickly resolve any issues that arise. 


One Team Working for You

Technical Support + SMEs

Your support team is backed by deep technical experts working hand-in-hand with our subject matter experts. The team consists of all former law enforcement, military, and security industry professionals who understand the importance of efficient support in preventing contraband and drug detection.

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Things Happen. We'll Make It Right.

Contacting support at RaySecur is seamless – no phone trees or lengthy wait times. No matter how small the issue may seem, our team is committed to troubleshooting your issues quickly and getting you back to screening.

Customers can count on timely support that works to keep their mail screening operation running to
the highest standards. Unlike other screening equipment, there are no consumables and few moving parts. 
Most issues can be diagnosed remotely by our team in a matter of minutes.
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Remote Maintenance and Calibration

Keeping your MailSecur unit up-to-date is easy. Our technicians can remotely log into your unit via the wireless cradle point modem. At your convenience, all routine maintenance, such as calibration and diagnostics, can be completed remotely and with minimal downtime.

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Software Updates

Regularly, customers can expect new features and upgrades to be issued for their MailSecur units. Enhancements may include new detection features, reporting and analytics capabilities, new training content, and more to support your contraband prevention strategies.

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Extended warranty

MailSecur comes with a standard one-year warranty for parts and labor. Customers can choose to purchase additional years of warranty support for the mail screening solution.


Need Help Now?

Do you have a question on mail screening or need MailSecur product assistance? Log a support case now, and we’ll get started resolving your issue.

Relevant Resources

Service and Support for Corrections

Ready to Detect More Drugs and Contraband?